Turn customers into your brand advocates.
Collect feedback from your customers proactively, and listen to what they’ve to say about your business. Analyze their reviews, identify promoters, and resolve issues of disgruntled customers before they’ve shared it on your online listings.
OUR OFFERINGS
Multi-channel Review & Feedback Collection
Collect feedback about the job, subcontractor and yourself proactively using a multi-channel review and feedback collection methodology. Never let your sub-contractor finish a sub-par job.
Review response
Respond proactively to all the responses received on listing platforms like Google My Business, Yelp, HomeAdvisor etc. Ensure that your customers are satisfied before you have marked a job as complete.
Utilize reviews received on different platforms on your website and cross-promote them to place enough social proof in front of your prospects. Gain trust of your prospects even before they speak to you.
Reputation Management
Seek referral opportunities through word-of-mouth marketing from happy customers, and ensure that these happy customers become your evangelists. Build a series of proud customers that consistently come back to you or refer others to you.